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How on-site search and recommendations empower e-businesses
By using a combination of intelligent search and navigation combined with behavioural merchandising solutions, online retailers are able to take profitable opportunities: increase sales by up to 50...
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Internet Retailing, Birmingham 2011
The last two days at Internet Retailing were both energising and inspiring. Like a child trapped in cotton candy, or a fanatic entranced by Apple’s mystical glow, we are hungry for more. The eCommerce...
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Tricks of the Trade: Long Tail 101
Popular search terms account only for 30% of the overall searches performed on the web. The remaining 70% of search queries occur within the so-called Long-Tail. The Long-Tail is an increasingly...
View ArticleeCommerce Turkey – Webrazzi Conference in Istanbul
The yearly Webrazzi conference in Istanbul (Turkey) is a vital Internet event for the industry. With around 750 business insiders visiting and 4 parallel conference-tracks; the event acts as a magnet...
View ArticleMarket Watch: eCommerce Japan
Almost a year after the earthquake and its following disasters in Japan, the country is slowly picking up speed again. We are as well witnessing a recovering eCommerce market, which experienced a...
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Edinburgh Woollen Mill acquires Peacocks
Privately owned Scottish group, Edinburgh Wollen Mill, has acquired Peacocks fashion chain. Thanks to the acquisition of 388 out of 612 stores, this well known brand on the high street will continue...
View ArticleThe Keys to Customer Satisfaction
For many years people have been trying to find out how to ensure customer satisfaction. Nowadays, we are more aware that it is very difficult to predict human behaviour, and concepts such as “homo...
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Arabulvar.com – our customer in Turkey has gone live with FACT-Finder
We are very happy to present our first client in Turkey who has gone live with FACT-Finder Search & Navigation solution: On Arabulvar.com visitors can now find the products they are looking for...
View ArticleFACT-Finder networks with the EHI Retail Institute
Since January 2013, FACT-Finder is a member of the EHI Retail Institute, one of the most prestigious trade institutes in Germany. EHI conducts research on current trade issues, acts as a management...
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Recent impressions of the Internet World Munich and the E-Commerce One to One...
Two high-profile e-commerce events took place this week, the Internet World Exhibition in Munich and the E-Commerce One to One Monaco. Compared with the last year, both events recorded a significant...
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Six critical success factors for the internationalisation of an e-commerce...
By Oliver Hansert, Head of Customer Excellence (FACT-Finder) Despite persisting language barriers among EU inhabitants, the economical life throughout the EU is growing progressively together. Not...
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4 tips for your cross channel strategy – best practices from Conrad Electronic
Cross channel distribution is in the focus of the digital commerce – and already now sustainable strategies are carried out to bind customers to the company through all sales channels. Buying in the...
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5 surefire advices to increase Christmas conversion
Christmas time is shopping time and a lot of customers want to avoid the annual stress in the malls and stores by purchasing presents online. According to the E-Commerce Center Cologne, 90 percent of...
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Online grocery – a market with a huge potential. Part I
A new ecommerce trend is attracting Europe’s wide attention of customers, retailers and investors: Purchasing food with one click, picking it up in the store next corner or getting it delivered home –...
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Online grocery – a market with a huge potential. Part II
In part I, it was mentioned that efood merchants have to face 2 big challenges: gaining customers and their loyalty. Here are some proposals to manage both successfully. Customer acquisition: In order...
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Online grocery – a market with a huge potential. Part III
With regard to the company’s earning power, the choice of the business model is crucial. Center of distribution with delivery When reaching a four-digit number of orders per week, a center of...
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Online and Offline become „No-Line“ – Retail Strategies in the focus of...
The German annual conference for online trading called “Jahreskongress Online Handel” is considered the kick-off event for the digital retail industry. The event took place on the 22nd and 23rd of...
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5 Learnings from one year of Customer Excellence Consulting.
For one year, our Customer Excellence team advices FACT-Finder customers across Europe – with the aim of achieving a maximum conversion and highest customer satisfaction. Our experiences reveal:...
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EuroShop 2014: Retailers are willing to invest.
109,000 visitors from 110 countries at the world’s leading retail trade fair. “The EuroShop is and remains the most important meeting place for the world of retail.” – This is the summary of Hans...
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Looking back at Internet World Exhibition 2014: More and more B2B merchants...
Germany’s largest e-commerce exhibition gave both B2C and B2B merchants new impulses. FACT-Finder was as an exhibitor on site. According to a recent report from Ecommerce Europe, Germany registered a...
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